We accept all major credit and debit cards including Visa, Mastercard, and American Express, as well as PayPal, Apple Pay, and Shop Pay.

We process orders quickly, so please contact us at info@myserum.us as soon as possible if you need to make a change. We'll do our best to accommodate your request before the order ships. Once an order has shipped it cannot be modified or cancelled.

Orders are processed within 1–3 business days of being placed, Monday through Friday. Orders placed on weekends or public holidays will be processed on the next business day.

Yes — we ship internationally. Shipping times and costs vary by destination and will be calculated at checkout.

Delivery typically takes 7–20 business days depending on your location. You will receive a tracking number by email once your order has shipped so you can follow its progress.

Yes — we offer free shipping on all orders over $50. Standard shipping rates apply to orders below this amount.

Prices displayed on our site are in US Dollars and do not include import duties or customs fees. International customers may be subject to additional charges determined by their local customs office. These fees are the responsibility of the customer. For more information, please contact your local customs authority.

If your order has not arrived within 30 days of the shipping date, please contact us at info@myserum.us and we will investigate and resolve it promptly.

We offer a 30-day money-back guarantee on all orders. If you are not satisfied with your purchase for any reason, contact us within 30 days of receiving your order and we will arrange a full refund — no questions asked.

Simply email us at info@myserum.us with your order number and reason for return. Our team will respond within 24 hours with return instructions.

We sincerely apologise if this has happened. Please email us at info@myserum.us with your order number, a photo of the item, and a brief description of the issue. We will resolve it immediately at no cost to you.

Refunds are credited back to your original payment method within 7–10 business days of us receiving and approving your return. Your bank or card provider may take additional time to process the credit.

Yes. The PDRN Pink Collagen Multi Balm Stick is fragrance-free and formulated to be gentle enough for all skin types including sensitive skin. If you have a known allergy to any of the ingredients, please review the full ingredient list before use.

Twist the base to dispense product and apply directly to clean skin. Blend gently with fingertips. Use in the morning as a primer and brightener, or in the evening as a treatment. For best results, use twice daily consistently for at least 4 weeks.

Email us anytime at info@myserum.us. We aim to respond to all enquiries within 24 hours, Monday through Friday.